eCommerce Support

Setting up Real-Time Rates for an Existing Shopify Store
Note - If you wish to use Real Time Rates at Checkout in your Shopify store, please ensure that Third Party Shipping is supported by your plan before connec...
Wed, 20 Sep, 2023 at 5:19 PM
Looking to enable Real-Time rates for an existing store?
Are you wondering what are real-time rates, and why are they important? Click here to read more. Ready to enable them for your site? Follow the below li...
Wed, 20 Sep, 2023 at 5:43 PM
What are handling fees and how do I enable them?
Handling Fees are an optional tool that can be used by an e-commerce store owner to adjust the shipping rates seen by their customers on their website.  Cus...
Fri, 11 Mar, 2022 at 4:10 PM
How do I sync my orders?
Shopping cart orders will automatically get sync'd during the initial integration of your store. To manually sync orders: Login to your Ship...
Fri, 30 Sep, 2022 at 3:45 PM
How do I sync my products?
Products will automatically get synced during the initial integration of your eCommerce store.     They will also sync each time you log in to ...
Tue, 23 Jan, 2024 at 2:51 PM
What are default dimensions?
Default Dimensions are used to calculate an approximate shipping rate for an individual order item when the dimensions have not been stored in the e-commerc...
Thu, 10 Mar, 2022 at 4:33 PM
What is a custom box?
Custom Boxes can be used for both Quote and Ship and e-commerce orders.  To add Custom Boxes: Login to your ShipTime account. In the upper right-h...
Thu, 17 Mar, 2022 at 10:01 AM
How do I disable couriers in my eCommerce store?
When Live Rates are enabled, a customer checking out items in an eCommerce store will see all the courier options available from the store owner's ShipT...
Mon, 23 Oct, 2023 at 12:24 PM
What is a Preferred Quote?
When Live Rates are enabled in an e-commerce store, the end-user customer will see all courier options available at check-out.   When a shipping courier/ser...
Fri, 30 Sep, 2022 at 5:17 PM
What is Ecwid?
Have you thought that selling online was a little out of your reach? Think again. Opening an online store has never been easier. Ecwid is a leading choice f...
Tue, 21 Jun, 2022 at 3:39 PM