ShipTime FAQ

Frequently Asked Questions

Setting up Real-Time Rates for a New WooCommerce Store
Setting up Real-Time Rates for a New WooCommerce Store Log in to your account at https://app.shiptime.com Click on Cl...
Wed, 1 Sep, 2021 at 12:48 AM
Is there tax on International Shipments?
Duties and Taxes may apply on any international shipment whether your shipping to or from Canada. Many factors including the type of product, the country it...
Wed, 1 Sep, 2021 at 12:48 AM
Was the correct tax applied on my shipment?
On domestic shipments traveling between provinces, the tax of the destination province always applies. All of the information you need in regard to Canadian...
Wed, 1 Sep, 2021 at 12:48 AM
Setting up Real-Time Rates for an Existing Shopify Store
Setting up Real-Time Rates for an Existing Shopify Store Log in to your account at https://app.shiptime.com   Click on     Click the  butto...
Wed, 1 Sep, 2021 at 12:48 AM
What do I need to use ShipTime?
There are only two things you need in order to use ShipTime! Internet Access A Printer With just these two items, you can start managing you...
Wed, 1 Sep, 2021 at 12:48 AM
Setting up Real-Time Rates for a New Shopify store
Setting up Real-Time Rates for a New Shopify store Log in to your account at https://app.shiptime.com   Click on     Click  ...
Wed, 1 Sep, 2021 at 12:48 AM
Significant Delays - December 2020
URGENT ALERT: All couriers have advised that due to high-shipment demand, truck & personnel shortages, and continued health & safety measures that a...
Wed, 1 Sep, 2021 at 12:48 AM
What’s the difference between a ‘Ground’ and ‘Express’ service?
Ground and Express is usually (but not always) the difference between guaranteed and not-guaranteed. It usually depends on where you’re shipping. Ship...
Wed, 1 Sep, 2021 at 12:48 AM
COVID-19 Delivery Protocols
Our courier partners have remained operational while they continue to assess the situation. Please be aware, for the safety of our customers and the deliver...
Wed, 1 Sep, 2021 at 12:48 AM
What is dimensional weight?
Dimensional weight is a way for the couriers to calculate the maximum weight of a box based on its size. This is calculated based on a mathematical formula ...
Wed, 1 Sep, 2021 at 12:48 AM