ShipTime FAQ

Frequently Asked Questions

Why is the weight on my label different than what I input?
Certain couriers such as Canpar will put the dimensional weight on their labels instead of the actual weight. As long as your shipment details were input cor...
Wed, 1 Sep, 2021 at 12:48 AM
Setting up Real-Time Rates for an existing WooCommerce store
Setting up Real-Time Rates for an existing WooCommerce store   Log in to your account at  https://app.shiptime.com   Click on ...
Wed, 1 Sep, 2021 at 12:48 AM
Looking to enable Real-Time rates?
Are you wondering what are real-time rates, and why are they important? Click here to read more. Ready to enable them for your site? Follow the below ...
Wed, 1 Sep, 2021 at 12:48 AM
What does it mean if a shipment is guaranteed?
A guarantee is a money-back guarantee. We can never guarantee that a shipment will not be delayed. If a guaranteed shipment is delayed, we can request a ref...
Wed, 1 Sep, 2021 at 12:48 AM
Why is my invoice not opening?
Invoices need to open in a new window. Please update your browser settings to allow pop-ups for: https://app.shiptime.com You may find walkthrough gui...
Wed, 1 Sep, 2021 at 12:48 AM
Do the rates include taxes?
To view applicable taxes on a rate when comparing shipping options, roll over the details icon to view a complete breakdown of taxes and other surcharges. Y...
Wed, 1 Sep, 2021 at 12:48 AM
Do all users share the same address book?
Yes, all users under the same account will share the same address book.
Wed, 1 Sep, 2021 at 12:48 AM
How can I find my Invoice?
Invoices can be found by expanding the Manage section in the sidebar. Then select Invoices. 
Wed, 1 Sep, 2021 at 12:48 AM
Can I ship to PO Boxes through ShipTime?
The couriers in our system do not have access to PO Boxes. Please follow-up with your receiver to get a physical ship to address. 
Wed, 1 Sep, 2021 at 12:48 AM
Can I ship dangerous goods through ShipTime?
No. We’re not able to ship dangerous goods at this time. You will need to make alternate arrangements for these shipments. 
Wed, 1 Sep, 2021 at 12:48 AM