Shipping with ShipTime


Can I ship internationally?
Yes. You can ship from Canada to over 200 countries and territories. You can also ship from these international locations back into Canada.  
Wed, 1 Sep, 2021 at 12:48 AM
Will I ever need to contact couriers directly?
You will not need to contact the couriers directly! ShipTime takes the confusion out of dealing with multiple couriers. If you have a question or concern, p...
Wed, 1 Sep, 2021 at 12:48 AM
Can I get a refund for a missed pickup?
Unfortunately not. Courier guarantees only apply once a shipment has been picked up. They do not apply to pick-up requests. 
Wed, 1 Sep, 2021 at 12:48 AM
Do you have LTL/Freight?
We do! You can ship up to 6 pallets in an LTL freight order. You just need to select LTL Freight as your package type.  The maximum dimensions for LTL...
Wed, 1 Sep, 2021 at 12:48 AM
What is an adjustment?
An adjustment is any charge that is applied by the courier after a shipment has been sent. These adjustments occur when the details of the physical shipment ...
Wed, 1 Sep, 2021 at 12:48 AM
Can I request a refund for a late shipment?
If you selected a guaranteed service when you processed your shipment, you can request a refund as long as the delay was not one of the courier's exclu...
Wed, 1 Sep, 2021 at 12:48 AM
Does ShipTime capture POD (Proof-Of-Delivery) information?
Yes, we do! This information, once made available by the courier, is visible by viewing the shipment using our History & Tracking tool and clicking the ...
Wed, 1 Sep, 2021 at 12:48 AM
How many times does the courier pick up each day?
This one depends on the courier you choose. GLS Group, Canpar, and Loomis for example pick up once per location per day. 
Tue, 5 Oct, 2021 at 2:07 PM
Will Duties and Taxes apply to international shipments?
Duties and Taxes may apply on any international shipment whether you're shipping to or from Canada. Many factors including the type of product, the cou...
Wed, 1 Sep, 2021 at 12:48 AM
How long do I have to cancel a shipment?
You can cancel a shipment in your account the same day it’s created.  To cancel a shipment: From the sidebar, go to Manage and then select Hi...
Wed, 1 Sep, 2021 at 12:48 AM