ShipTime Claims

Claims

Do I need to submit paperwork for a claim?
Yes - this is required as part of the claims process to verify the amount being claimed. 
Wed, 1 Sep, 2021 at 12:48 AM
How long will my claim take?
Once the paperwork has been submitted the claim will be processed. The processing times vary by courier but are usually completed within 30 - 60 days. 
Wed, 1 Sep, 2021 at 12:48 AM
Will my information be secure during the claims process?
Yes - The information you provide will only be used for the purposes of processing your claim.  
Wed, 1 Sep, 2021 at 12:48 AM
How can I see the status of my claim with ShipTime insurance?
Please input your claim number (TLLLL-############) in the following link to get an update on your claim: Claim Status For all other claims, please ch...
Wed, 1 Sep, 2021 at 12:48 AM
Why is a trace necessary for lost shipments?
This is part of the process when a shipment may be lost in transit. Traces can take extra time because the courier will conduct a search throughout their net...
Wed, 1 Sep, 2021 at 12:48 AM