PaidPayments General

General

What is a Chargeback?
A chargeback occurs when a consumer or bank disputes a credit card transaction approved by a merchant, often due to fraud, and the merchant must return t...
Wed, 1 Sep, 2021 at 12:48 AM
Is a Tax-ID or EIN number needed to sign up for a merchant account?
No, a Tax-ID or EIN is not required to sign up for a merchant account. If the merchant does not have a Tax ID or EIN, they can simply use their Social Secur...
Wed, 1 Sep, 2021 at 12:48 AM
What does Chargeback Ratio mean?
Chargeback ratio is a measure of how many chargeback claims a merchant pays compared to the total number of transactions the merchant processes. ...
Wed, 1 Sep, 2021 at 12:48 AM
What is an MSP?
A Merchant Service Provider (MSP) is the company responsible for servicing your merchant account for your acquiring bank and is generally associated with...
Wed, 1 Sep, 2021 at 12:48 AM
How do I contact support?
There are four ways to contact support: Submit an inquiry on our Contact Us form.  Live Chat via the Chat Now option below. Email us at support@p...
Wed, 1 Sep, 2021 at 12:48 AM
What is Affiliate Fraud?
Many merchants rely on affiliate advertising networks to direct traffic to their website. Affiliate sites, often as part of a network, post links or refe...
Wed, 1 Sep, 2021 at 12:48 AM
How do I add an additional user to my account?
To add a team member: Login to your dashboard On the left hand side, select Settings, then Team Next, in the middle of the screen, select Creat...
Wed, 1 Sep, 2021 at 12:48 AM
Payment Processing Terminology 101
Acquirer, Acquiring Bank, Acquiring Institution The financial institution supplying the merchant with means to accept credit cards for payments. The financi...
Wed, 1 Sep, 2021 at 12:48 AM
What card types can I accept?
We support all major card brands such as Visa, MasterCard, American Express, and Discover.
Wed, 1 Sep, 2021 at 12:48 AM
How do I update my bank account information for funding deposits?
To update the depository account, please submit a photocopy of a voided check or bank letter to underwriting@paid.com. In the subject line, please reference...
Wed, 1 Sep, 2021 at 12:48 AM