Can I Get a Refund for a Missed Pickup?


It's important to understand the policies regarding missed pickups to manage your shipping expectations effectively. Unfortunately, refunds are not available for missed pickups. Courier guarantees only apply once a shipment has been picked up, and they do not extend to pick-up requests.


Why Are Refunds Not Available for Missed Pickups?

  1. Courier Policies: Courier companies generally have strict policies that guarantee services only after they have physically picked up a shipment. This means that any delays or missed pickups before the shipment is collected are not covered under these guarantees.

  2. Operational Limitations: Couriers may face various operational challenges that can lead to missed pickups, such as traffic delays, weather conditions, or unforeseen logistical issues. These factors are often beyond the control of both the courier and ShipTime, which is why refunds are not provided for missed pickups.

  3. Focus on Delivery Guarantees: Courier guarantees are primarily focused on the timely delivery of shipments once they are in transit. This ensures that once your package is picked up, it will reach its destination within the promised time frame.

Steps to Take If Your Pickup Was Missed

Even though refunds are not available for missed pickups, ShipTime is committed to helping you resolve the issue promptly. Here’s what you can do if your pickup was missed:

  1. Contact ShipTime Support:

    • Phone Support: Call our Heroic Support Team™ at 1-877-784-5744 for immediate assistance. Our team is available Monday to Friday from 8:30 AM to 8 PM EST.
    • Email Support: You can also email us at support@shiptime.com. Provide details of your missed pickup, and our team will respond promptly to assist you.

  2. Reschedule Your Pickup:

    • Work with our support team to reschedule the missed pickup. They will liaise with the courier to ensure that your shipment is collected as soon as possible.

  3. Plan for Future Pickups:

    • To avoid future missed pickups, ensure that your shipment is ready and accessible at the scheduled pickup time. Provide any necessary instructions to the courier to facilitate a smooth pickup process.

While refunds are not available for missed pickups, ShipTime is dedicated to providing exceptional support to help you manage and resolve any issues. By understanding courier policies and working with our Heroic Support Team™, you can ensure that your shipments are collected and delivered efficiently.


Optimize your shipping process with ShipTime and enjoy the peace of mind that comes with knowing you have a reliable partner to support all your shipping needs. Whether it’s handling missed pickups or ensuring timely deliveries, ShipTime is here to assist you every step of the way.