ShipTime now has the ability to add the cost of shipping to any insured shipment automatically. In case of any issue with the shipment, the claim will now automatically include getting the shipping costs back on top of the insured amount.
Insuring the cost of shipping option is on by default.
If this option is disabled, insuring a shipment will only insure the item value. ShipTime will have to work with the courier directly in order to recover the shipping costs, which can take months before resolution.
To enable/disable shipping costs coverage:
- Login to your ShipTime Dashboard.
- In the upper right-hand corner, click on Settings, and then Preferences.
- On the left hand side, click on the Yes bubble to include the Cost of Shipping in the insurance coverage on every insured shipment automatically.
- Click No, to disable this option.
Shippers in Quebec please refer to coverage options by clicking here