FAQ

What is ShipTime?
ShipTime is an all-in-one shipping platform where you can process and manage your shipments in one convenient location. ShipTime’s easy to use tools make pr...
Tue, 8 Mar, 2022 at 1:45 PM
What can I ship?
Practically anything!* We offer courier shipments up to 150 lbs, domestically or anywhere in the world. We also have services for: Courier Paks and e...
Wed, 20 Feb, 2019 at 5:45 PM
Where can I Ship?
For any couriers shipments, you will be allowed to ship from anywhere in Canada to just about anywhere in the world, domestically and internationally. You m...
Thu, 7 Apr, 2022 at 2:59 PM
Can I ship dangerous goods through ShipTime?
No. We’re not able to ship dangerous goods at this time. You will need to make alternate arrangements for these shipments.  Please note: If dangerous...
Thu, 21 Jul, 2022 at 2:19 PM
What is dimensional weight?
Dimensional weight is a way for the couriers to calculate the maximum weight of a box based on its size. This is calculated based on a mathematical formula ...
Tue, 19 Apr, 2022 at 3:57 PM
Can I ship to PO Boxes through ShipTime?
Unfortunately, the couriers will not be able to access PO Boxes, so we cannot setup shipments that require final delivery to be done to a PO Box. If you...
Thu, 7 Apr, 2022 at 3:10 PM
What does it mean if a shipment is guaranteed?
Guarantee shipments carry a money-back guarantee. This service includes a delivery date provided by the courier that indicates the guaranteed arrival date. ...
Tue, 19 Apr, 2022 at 3:15 PM
What is an HS Code, and how do I find the appropriate code for my shipment?
HS Codes are short for Harmonized Commodity Description & Coding System. These codes are used to describe the class of product that you are shipping int...
Thu, 6 Jan, 2022 at 2:55 PM
If I already have discounted rates negotiated with a courier, can I use that discount on ShipTime?
Depending on the size of your business, we do offer services with discounted rates.     If you have rates negotiated with a courier, you may find ShipTime...
Thu, 24 Mar, 2022 at 1:17 PM
COVID-19 Delivery Protocols
Our courier partners have remained operational while they continue to assess the situation. Please be aware, for the safety of our customers and the deliver...
Wed, 1 Apr, 2020 at 11:17 AM