FAQ

What is ShipTime?
ShipTime is an all-in-one shipping platform where you can process and manage your shipments in one convenient location. ShipTime’s easy to use tools make pr...
Tue, 8 Mar, 2022 at 1:45 PM
What can I ship?
Practically anything!* We offer courier shipments up to 150 lbs, domestically or anywhere in the world. We also have services for: Courier Paks and e...
Wed, 20 Feb, 2019 at 5:45 PM
Where can I Ship?
For any couriers shipments, you will be allowed to ship from anywhere in Canada to just about anywhere in the world, domestically and internationally. You m...
Thu, 7 Apr, 2022 at 2:59 PM
Can I ship dangerous goods through ShipTime?
No. We’re not able to ship dangerous goods at this time. You will need to make alternate arrangements for these shipments. 
Wed, 20 Feb, 2019 at 5:53 PM
What is dimensional weight?
Dimensional weight is a way for the couriers to calculate the maximum weight of a box based on its size. This is calculated based on a mathematical formula ...
Tue, 19 Apr, 2022 at 3:57 PM
Can I ship to PO Boxes through ShipTime?
Unfortunately, the couriers will not be able to access PO Boxes, so we cannot setup shipments that require final delivery to be done to a PO Box. If you...
Thu, 7 Apr, 2022 at 3:10 PM
What does it mean if a shipment is guaranteed?
Guarantee shipments carry a money-back guarantee. This service includes a delivery date provided by the courier that indicates the guaranteed arrival date. ...
Tue, 19 Apr, 2022 at 3:15 PM
What is an HS Code, and how do I find the appropriate code for my shipment?
HS Codes are short for Harmonized Commodity Description & Coding System. These codes are used to describe the class of product that you are shipping int...
Thu, 6 Jan, 2022 at 2:55 PM
If I already have discounted rates negotiated with a courier, can I use that discount on ShipTime?
Depending on the size of your business, we do offer services with discounted rates.     If you have rates negotiated with a courier, you may find ShipTime...
Thu, 24 Mar, 2022 at 1:17 PM
COVID-19 Delivery Protocols
Our courier partners have remained operational while they continue to assess the situation. Please be aware, for the safety of our customers and the deliver...
Wed, 1 Apr, 2020 at 11:17 AM