Do I need to fill out a commercial invoice to ship international?
Yes - This is the minimum paperwork required to ship internationally. This is mandatory unless you are shipping documents in a courier pak or envelope. Certa...
Wed, 20 Feb, 2019 at 2:39 PM
Do I need a broker to ship internationally?
For courier shipments you do not need to provide a broker. The courier will act as your broker. On certain Express shipments (DHL & FedEx), the brokera...
Fri, 29 May, 2020 at 5:08 PM
Can I ship internationally?
Yes. You can ship from Canada to over 200* countries and territories. You can also ship from these international locations back into Canada.   * Please ...
Wed, 22 Jun, 2022 at 3:41 PM
How do I add contacts to the address book?
You can save an address book two different ways: When processing a shipment, you can save the address by simply selecting the Save To Address Book check...
Fri, 22 Feb, 2019 at 11:46 AM
Can I set a default address for my shipments?
Yes! Any address book contact can be set as your default ship-from address. To setup a default Ship From address: After selecting the Address Book s...
Fri, 22 Feb, 2019 at 12:35 PM
How do I ship to a contact in my address book?
Your address book is built right into the shipping tool! You can call up contacts simply by entering the first few letters of their name or company addr...
Fri, 22 Feb, 2019 at 12:34 PM
How can I track my shipment?
You can track a shipment online in your account from History & Tracking. This can be accessed in the sidebar under the Manage section, by selecting Hist...
Fri, 22 Feb, 2019 at 11:40 AM
Does ShipTime capture POD (Proof-Of-Delivery) information?
Yes, we do! This information, once made available by the courier, is visible by viewing the shipment using our History & Tracking tool and clicking the ...
Thu, 7 Mar, 2019 at 6:27 PM
What if there’s a mistake on my label?
If your shipment has not yet been picked up, you can cancel and repeat the shipment with the correct information. If it has already been picked up, the ...
Thu, 19 Jan, 2023 at 9:14 AM
Can I get a refund for a missed pickup?
Unfortunately not. Courier guarantees only apply once a shipment has been picked up. They do not apply to pick-up requests. 
Thu, 7 Mar, 2019 at 6:29 PM