You can cancel a shipment in your account the same day it’s created.
To cancel a shipment:
- From the sidebar, go to Manage and then select History and Tracking.
- Search for a specific shipment or select the correct shipment from the default list displayed.
- Select the red Cancel button in the Action column to cancel the shipment.
If it’s after the creation date, please reach out to our support team to cancel shipments within 90 days of their creation date.
Note: After 90 days, we will be unable to refund the shipping charges
About ShipTime:
Ship Smarter – with ShipTime, we are a true partner beyond just discounted rates with the Top National Couriers. We provide a best in class shipping platform packed with features and backed by our legendary Heroic Support™ team.
ShipTime integrates with top national couriers like Canada Post, UPS, FedEx, Purolator, DHL, Uber and more, ensuring a wide range of options for all your shipping needs.
You can sleep easy with ShipTime’s best-in-class customer care. Our bilingual team is available by phone, live chat, or email Monday – Friday from 8:30AM to 8PM EST.