What Happens If My Shipment Wasn't Picked Up?

Missed courier pick-ups can be frustrating, but ShipTime is here to help you resolve any issues quickly and efficiently. If your shipment wasn't picked up as scheduled, follow these steps to get assistance.

Contacting ShipTime Support

If your shipment wasn't picked up, please contact our support team for immediate assistance. Our Heroic Support Team™ is dedicated to providing you with the best possible service and resolving any issues you encounter.

  • Phone Support: Call us at 1-877-784-5744 for immediate assistance. Our support team is available Monday to Friday from 8:30 AM to 8 PM EST.
  • Email Support: You can also email us at support@shiptime.com. Provide your shipment details and the issue you are facing, and our team will respond promptly to assist you.

Additional Information About Pickups

Canpar Pickup Attempts: If you are using Canpar, please note that they will make two attempts on consecutive business days to complete the pick-up. If the first attempt is unsuccessful, Canpar will try again the next business day. This ensures that your shipment gets picked up even if the initial attempt was missed.

Why Choose ShipTime for Managing Missed Pickups?

Heroic Support Team™: Our dedicated support team is always ready to assist you with any issues, including missed pick-ups. We are committed to providing you with timely and effective solutions.

Proactive Communication: By contacting our support team, you ensure that any issues are addressed promptly, minimizing delays in your shipping process.

Reliable Solutions: ShipTime works closely with top national couriers to ensure reliable pick-up services. In the event of a missed pick-up, we take immediate steps to resolve the issue and get your shipment back on track.

Missed shipments can disrupt your shipping schedule, but with ShipTime, you have a reliable partner to help you manage and resolve these issues. If your shipment wasn't picked up, contact our Heroic Support Team™ at 1-877-784-5744 or via email at support@shiptime.com for immediate assistance. 

Remember, Canpar will make two attempts on consecutive business days to complete pick-ups, providing an extra layer of reliability.

Optimize your shipping process with ShipTime and enjoy the peace of mind that comes with knowing you have a dedicated support team ready to assist you with any shipping challenges. Whether it’s managing missed pick-ups or ensuring timely shipments, ShipTime is here to support all your shipping needs.