How can I see the status of my claim with ShipTime insurance? : ShipTime Canada Inc.

How can I see the status of my claim with ShipTime insurance? Print

Modified on: Wed, 13 Mar, 2024 at 6:08 PM

Please login to your ShipTime platform, select Manage, History & Tracking. Enter the ShipID of the shipment in question.

Select Claim Status

Please input your claim number (STXXX-############) in the following link to get an update on your claim: Claim Status

For all other claims, please check the status of your ticket in our help center or contact our Heroic™ Support Team.

Please note, claims can take anywhere from 30 - 60 days to complete with the carrier.

For additional support, you can call our world-class Heroic Support Team ™ at 1-877-784-5744, or via e-mail at support@shiptime.com.

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