Our courier partners have remained operational while they continue to assess the situation. Please be aware, for the safety of our customers and the delivery drivers, some couriers have advised they’ll be releasing packages without a signature to mitigate the risk of any person to person contact.
Canpar, Loomis, GLS, Purolator: To mitigate any person to person contact, drivers will not be collecting a signature at the time of delivery even when requested. This means, the signature scanner will not be provided on delivery to sign for the package.
Canpar, Loomis: Service guarantees have been temporarily suspended as of March 23rd 2020.
Canpar News: Click here
Loomis News: Click here
GLS News: Click here
Purolator News: Click here
FedEx: Due to additional extra care during these times, FedEx delivery times will be delayed by 1-3 days for international shipments. All shipments from Asia-Pacific have been temporarily suspended.
FedEx has also suspended money back guarantees as of March 23rd 2020.
Due to COVID-19, FedEx has instituted a Temporary Surcharge.
For more information please visit FedEx directly: Click here
DHL: DHL currently remains fully operational. DHL drivers will have hand sanitizer and/or sanitizer wipes which will be provided to the consignee upon delivery.
Due to COVID-19, DHL has instituted a new Emergency Situation Surcharge, for more information please visit DHL directly: Click here