FreshChat FAQ

Are any reporting features available?
The dashboard section (accessible through the sidebar) will provide you with insights into your shipping activities.  In History & Tracking...
Wed, 1 Sep, 2021 at 12:48 AM
Are brokerage charges included in the rates I see?
For courier shipments, brokerage charges are included for most express services. For certain ground services, note that you may get charged brokerage fees...
Wed, 1 Sep, 2021 at 12:48 AM
Can I bill duty and taxes to someone other than the shipper or consignee?
Currently there are only two options available for who can pay the duties and taxes on shipments processed by ShipTime – the shipper or the company/person re...
Wed, 1 Sep, 2021 at 12:48 AM
Can I create a Return Shipping Label?
Yes, of course! You can easily create a return shipping label for a parcel to be picked up at a different address and shipped back to you by inputting the s...
Wed, 1 Sep, 2021 at 12:48 AM
Can I export and save my shipment history data?
Currently there isn't an option to export shipment history. This feature is coming soon!
Wed, 1 Sep, 2021 at 12:48 AM
Can I get a refund for a missed pickup?
Unfortunately not. Courier guarantees only apply once a shipment has been picked up. They do not apply to pick-up requests. 
Wed, 1 Sep, 2021 at 12:48 AM
Can I get tracking information via e-mail?
Tracking information is sent in our Notification and Confirmation e-mail notices. A request for both of these notices can be made at the time of shipment v...
Wed, 1 Sep, 2021 at 12:48 AM
Can I process ShipTime shipments without using the Internet?
Unfortunately No – ShipTime is built to make things easier and put you in control by having everything you need in one convenient place, and shipping is done...
Wed, 1 Sep, 2021 at 12:48 AM
Can I repeat a past shipment?
Yes, you can! In History & Tracking, or on the Dashboard for your most recent shipments, you have an option to repeat any past shipment. Just find the s...
Wed, 1 Sep, 2021 at 12:48 AM
Can I request a refund for a late shipment?
If you selected a guaranteed service when you processed your shipment, you can request a refund as long as the delay was not one of the courier's exclu...
Thu, 24 Mar, 2022 at 2:50 PM