If you encounter any issues with your shipment or simply just have some questions, we are here to help. Follow these steps to get the support you need:

1. Visit Our FAQ Library: Check our extensive library of FAQs to see if your question has already been answered. This is a great resource for common questions, ship tips and quick solutions.

2. Contact Our Heroic Support Team: For additional support, reach out to our world-class Heroic Support Team™:

   - Phone: Call us at 1-877-784-5744 for immediate assistance.

   - Email: Send an email to support@shiptime.com.

   - Live Chat: Use the live agent chat feature located in the bottom right corner of your ShipTime account.

Support Hours

Our agents are available to assist you Monday through Friday, from 8:30 AM to 8:00 PM EST.

Why Choose ShipTime Support?

Human Connection: When you call, you'll be connected to a real person at ShipTime who can quickly address your questions and concerns.

Comprehensive Assistance: If necessary, we will coordinate with the courier on your behalf to resolve any shipment issues.

Customer-Focused Service: ShipTime is built with a focus on offering the best customer service, ensuring your experience is smooth and hassle-free.

Experience Exceptional Customer Support with ShipTime

For any issues or questions, don't hesitate to reach out to our Heroic Support Team™. Ship Smarter with ShipTime!

About ShipTime:

Ship Smarter – with ShipTime, we are a true partner beyond just discounted rates with the Top National Couriers. We provide a best in class shipping platform packed with features and backed by our legendary Heroic Support™ team.

You can sleep easy with ShipTime’s best-in-class customer care. Our bilingual team is available by phone, live chat, or email Monday – Friday from 8:30AM to 8PM EST.