ShipTime offers credit for select customers.  Our billing cycle is weekly from 12:01 AM on Sunday to midnight on Saturday with invoices generated on Monday nights. We have elected to delay our billing by a week so that we can gather the necessary information from the carrier about your shipment. As a result of the delay it is possible that a ShipTime customer has created a shipment or received and adjustment that has not yet been invoiced.  

To view your shipment details you can select Manage > History and Tracking, select the ShipID, click "print receipt".

Please see the example below of our billing cycle.


If you would like to talk to someone in credit please send an email to or you can call our world-class Heroic Support Team ™ at 1-877-784-5744 and we will open a ticket for you!