Billing Questions

How do I pay for my shipments?
Shipping charges are billed to your credit card. Your credit card information is entered at the time when you make your first shipment and can be saved for ...
Fri, 22 Feb, 2019 at 12:06 PM
What is ShipCash?
ShipCash is a fund that you can be used to pay for all of your shipping expenses on ShipTime. ShipCash can be bought through your account or earned by vario...
Wed, 19 Jan, 2022 at 4:37 PM
Does ShipTime offer collect or Cash-On-Delivery (C.O.D) Services?
Unfortunately, we do not offer cash-on-delivery or collect services. Everything processed through ShipTime will also be billed through ShipTime online.
Thu, 7 Mar, 2019 at 6:18 PM
How do I know if my shipment processed?
Once you click on 'Proceed to Pay' on the Finalize & Pay step you will get to the final step, Print Labels where you will see your Ship ID, tr...
Wed, 19 Jan, 2022 at 4:35 PM
Will I be notified of all charges placed on my credit card?
Yes, for every charge placed on your credit card, you will receive an e-mail notice. You can always check the status of any of your invoices using ShipTime&...
Wed, 27 Feb, 2019 at 3:41 PM
Where can I find my Invoice?
To locate your invoices: Login to your ShipTime account On the left-hand side, select Manage Next, click on Invoices Invoices will now be listed ...
Tue, 15 Mar, 2022 at 5:08 PM
Do the rates include taxes?
To view applicable taxes on a rate when comparing shipping options, roll over the details icon (?) to view a complete breakdown of taxes and other surcharge...
Tue, 15 Mar, 2022 at 12:42 PM
Will Duties and Taxes apply to international shipments?
Duties and Taxes may apply on any international shipment whether you're shipping to or from Canada. Many factors including the type of product, the cou...
Thu, 7 Mar, 2019 at 6:31 PM
Is there tax on International Shipments?
Duties and Taxes may apply on any international shipment whether your shipping to or from Canada. Many factors including the type of product, the country it...
Thu, 7 Mar, 2019 at 6:07 PM
My invoice says Base & Fuel, what does this mean?
This means that the base and fuel amounts of a shipment changed. This is the core cost of a shipment. If shipment details change, the amount of the base &am...
Thu, 7 Mar, 2019 at 6:34 PM