Effective July 1, 2026, the European Union (EU) introduced new customs regulations for commercial shipments entering EU member countries.
As a result, Canada Post has temporarily suspended postal service to select European destinations while it updates its systems and processes to comply with the new requirements.
What's Changing?
The updated EU regulations introduce several important changes for commercial shipments:
- The €150 duty-free threshold has been removed for most commercial goods.
- Most commercial shipments may now be subject to customs duties regardless of shipment value.
- Import VAT continues to apply where required.
- More detailed and accurate customs information may be required to help clear shipments.
These regulatory changes have been implemented by the European Union and are outside of ShipTime's control.
Canada Post Service Update
Until further notice, Canada Post has temporarily suspended service to the following destinations:
- Austria
- Belgium
- Czech Republic
- Denmark
- Finland
- France
- Germany
- Ireland
- Luxembourg
- Portugal
- Spain
Canada Post continues to accept shipments to many other European destinations.
What This Means for Your Business
If you're shipping to one of the affected countries:
- Canada Post services may not be available for your shipment.
- Alternative carriers available through ShipTime may still be able to deliver to your destination.
- Shipments may be subject to customs duties, taxes, or additional customs processing upon arrival.
- Providing complete and accurate customs documentation can help reduce customs delays and avoid processing issues.
Frequently Asked Questions
Why can't I create a Canada Post shipment to my destination?
Canada Post has temporarily suspended service to select European destinations while it updates its operations to meet the European Union's new customs requirements.
Is this a permanent suspension?
No. Canada Post has indicated that this is a temporary measure while it works to comply with the new regulations. Service will resume once the required updates have been implemented.
Can I still ship to Europe?
Yes. Canada Post continues to serve many European destinations, and depending on where you're shipping, alternative carriers available through ShipTime may also be an option.
Will my shipment be subject to customs duties?
Possibly. Under the new EU regulations, most commercial shipments may now be subject to customs duties regardless of their value. Any applicable duties and taxes are determined by the customs authority in the destination country.
Does this affect VAT?
No. Import VAT continues to apply under existing European Union regulations where applicable.
Need Help?
Our Heroic Supportâ„¢ team is here to help. If you have questions about shipping to Europe, customs requirements, or choosing the best available carrier for your shipment, contact us by phone, live chat, or email. We're here to help you Ship Smarter with confidence.