FAQ

What is DHL Paperless Invoice?
DHL's Paperless Trade service allows you to electronically transmit customs documents, eliminating the need to print and physically attach them to your ...
Fri, 1 Oct, 2021 at 2:59 PM
Does Nationex have dropoff locations?
Unfortunately Nationex does not have dropoff locations available for customers. All shipments are scheduled by Nationex to be picked up free of charge the n...
Mon, 28 Aug, 2023 at 4:07 PM
How do I enter in my coupon code?
Note: Coupons can't be applied to LTL shipments To enter in your coupon code: On the Finalize & Pay screen, below the Payment Method section...
Fri, 26 Aug, 2022 at 3:58 PM
How do I measure my shipment correctly?
Measuring your shipment correctly is a very important step of the shipping process. Not only does this inform the couriers of what kind of truck needs to pi...
Tue, 19 Apr, 2022 at 4:57 PM
Holiday Ship Schedule 2023
Shipping during the holidays is a stressful time of year. The carriers are especially hit hard with trying to get all the influx of presents trying to get t...
Fri, 24 Nov, 2023 at 7:43 AM
Canada Post partnership with ShipTime (BYOR)
About Canada Post? Canada Post Corporation (Société canadienne des postes), trading as Canada Post (Postes Canada), is a Crown corporation which functions ...
Tue, 18 Jan, 2022 at 1:56 PM
How can I see my cancelled shipments?
To view cancelled shipments: Log into your ShipTime account On the left hand side, select History & Tracking Next, click on Advanced Check...
Thu, 24 Mar, 2022 at 1:26 PM
Can I schedule a same day pickup?
If a pickup is scheduled earlier enough in the day, same day pickups can take place. Most carriers have a cutoff time for same day pickups at 2pm EST. Any l...
Tue, 25 Jan, 2022 at 3:56 PM
What does it mean when quoted an estimated delivery date of "0 days"
This means that the estimated delivery date will not be determined until the shipment is in transit. You can view the tracking online once the shipment is i...
Fri, 4 Feb, 2022 at 2:26 PM
LTL Shipping Restrictions
Currently LTL (Freight) shipping is available to the following countries: Canada to within Canada Canada to the United States United States to Canada...
Wed, 8 May, 2024 at 12:28 PM