FAQ
Please see the table below for the holiday schedule per courier: Thanksgiving Day Monday, 9 October, 20...
Fri, 22 Sep, 2023 at 4:20 PM
Our courier partners have remained operational while they continue to assess the situation. Please be aware, for the safety of our customers and the deliver...
Wed, 1 Apr, 2020 at 11:17 AM
To find the nearest courier location, click on the the link below for the courier you are looking for: Canpar Locator GLS Terminal Locations Loomis Dr...
Mon, 28 Aug, 2023 at 4:02 PM
You can visit our extensive library of FAQ’s to see if your question is common to other members and has been answered. For additional support, you can c...
Wed, 2 Aug, 2023 at 3:49 PM
Special handling is added by the carrier per shipment if they determine the parcel is non-conveyable or needs to be handled with caution. Special handling i...
Wed, 2 Aug, 2023 at 4:07 PM
Freight class, or NMFC (National Motor Freight Classification), is a shipping industry standard and grouping system. It’s used for interstate, intrastate, a...
Wed, 13 Apr, 2022 at 1:37 PM
ShipTime now has the ability to let the couriers know you would like an Adult Signature to be acquired when dropping off a shipment! This option is show...
Tue, 19 Apr, 2022 at 3:56 PM
A courier pak is a standard size packaging that can be obtained from the couriers. Each courier pak can vary but will generally be used for shipping small i...
Thu, 7 Apr, 2022 at 3:16 PM
Carrier ratings are a way for ShipTime customers to let each other know how well a carrier service is performing! These ratings are displayed during the car...
Fri, 1 Oct, 2021 at 1:00 PM
DHL's Paperless Trade service allows you to electronically transmit customs documents, eliminating the need to print and physically attach them to your ...
Fri, 1 Oct, 2021 at 2:59 PM