FAQ

Courier Holiday Schedule 2023
Please see the table below for the holiday schedule per courier:                                               Thanksgiving Day Monday, 9 October, 20...
Mon, 20 Nov, 2023 at 5:41 PM
COVID-19 Delivery Protocols
Our courier partners have remained operational while they continue to assess the situation. Please be aware, for the safety of our customers and the deliver...
Wed, 1 Apr, 2020 at 11:17 AM
Where is the nearest courier location?
To find the nearest courier location, click on the the link below for the courier you are looking for: Canpar Locator GLS Terminal Locations Loomis Dr...
Mon, 28 Aug, 2023 at 4:02 PM
Who do I contact if I have a problem with a shipment or with the ShipTime website?
You can visit our extensive library of FAQ’s to see if your question is common to other members and has been answered. For additional support, you can c...
Wed, 2 Aug, 2023 at 3:49 PM
How is Special Handling classified by the carriers?
Special handling is added by the carrier per shipment if they determine the parcel is non-conveyable or needs to be handled with caution. Special handling i...
Mon, 25 Mar, 2024 at 12:12 PM
What is Freight Class?
Freight class, or NMFC (National Motor Freight Classification), is a shipping industry standard and grouping system. It’s used for interstate, intrastate, a...
Wed, 13 Apr, 2022 at 1:37 PM
What is Adult Signature?
ShipTime now has the ability to let the couriers know you would like an Adult Signature to be acquired when dropping off a shipment! This option is show...
Wed, 25 Oct, 2023 at 9:30 AM
What is a courier pak?
A courier pak is a standard size packaging that can be obtained from the couriers. Each courier pak can vary but will generally be used for shipping small i...
Thu, 7 Apr, 2022 at 3:16 PM
What are service ratings?
Carrier ratings are a way for ShipTime customers to let each other know how well a carrier service is performing! These ratings are displayed during the car...
Fri, 1 Oct, 2021 at 1:00 PM
What is DHL Paperless Invoice?
DHL's Paperless Trade service allows you to electronically transmit customs documents, eliminating the need to print and physically attach them to your ...
Fri, 1 Oct, 2021 at 2:59 PM