Billing Questions

Can I request a refund for an adjustment charge?
Yes! If you feel that an adjustment may have been incorrectly applied to your shipment, please contact our support team to open a dispute. You can call ...
Thu, 24 Mar, 2022 at 1:49 PM
Can I request a refund for a late shipment?
Ground services unfortunately are not eligible for refunds If you selected a Guaranteed or Express service when you processed your shipment, you can req...
Thu, 24 Mar, 2022 at 1:50 PM
Peak Surcharge Season Continues
Surcharge shipping fees are at peak season once again. November and December is the time of year shipping and sorting facilities are just as bustling as sho...
Thu, 18 Nov, 2021 at 1:16 PM
ShipTime Insurance Details & Pricing
Insuring your shipment is the best way to ease the worry of what will happen if your shipment is lost or damaged.  With ShipTime, insuring a shipment is ea...
Tue, 24 May, 2022 at 5:53 PM
Why is there a $7.25 fee on my Nationex shipment?
If you see a fee charged to you for $7.25, this is most likely a charge by Nationex for cancelling a shipment during pickup. This can also be applied af...
Tue, 15 Mar, 2022 at 12:20 PM
How do I update the default card on file for Credit payments?
To update the default card: Sign into your ShipTime account In the upper right hand corner, go to Settings, and select Payments Click on the optio...
Mon, 28 Feb, 2022 at 5:34 PM
How do I apply for a credit account?
Payment Terms ShipTime by default provides Services on a pay per shipment basis.  For members that are shipping more than 10 shipments a month, we a...
Mon, 14 Mar, 2022 at 6:07 PM
How does Credit work with ShipTime?
Here at ShipTime, we generally grant credit to select accounts with a high volume of shipping. Our billing cycle is weekly from 12:01 AM on Sunday to midnig...
Thu, 31 Mar, 2022 at 2:35 PM