Here at ShipTime, we generally grant credit to select accounts with a high volume of shipping. Our billing cycle is weekly from 12:01 AM on Sunday to midnight on Saturday with invoices generated on Monday nights. We have elected to delay our billing by a week so that we can gather the necessary information from the carrier about your shipment. As a result of the delay it is possible that a ShipTime customer could be out of credit and have no open invoices. If this should happen it is likely our credit team is already aware and are taking the necessary actions.
If you would like to talk to someone in credit please send an email to credit@shiptime.com or you can call our world-class Heroic Support Team ™ at 1-877-784-5744 and we will open a ticket for you!