FAQ
The Product Library allows you to store product information (i.e. HS codes, country of origin, quantity, price, and description) into a library that you can...
Mon, 7 Feb, 2022 at 6:44 PM
During the quote process and the International Details step, under the Additional Details section, you will see a Reason for Shipment field. Please click on...
Wed, 16 Feb, 2022 at 4:21 PM
A commercial invoice is a required document for the export and import clearance process for international shipping. This is the document that is used by cus...
Mon, 21 Mar, 2022 at 4:59 PM
Accessorial Charges These charges are for services outside of the normal pickup and delivery of goods. A few examples of additional charges you might find ...
Fri, 20 May, 2022 at 1:45 PM
Canpar, Loomis, and Nationex have standard pickup windows (i.e. 9-5 pm). Unfortunately, when arranging a pickup for these carriers, the pickup window is una...
Mon, 16 Jan, 2023 at 4:57 PM
When attempting to place an international shipment with DHL and receive the error, "Error - Error in parsing api response. Report it to customer suppor...
Thu, 9 Jun, 2022 at 4:25 PM
ShipTime now has the ability to add the cost of shipping to any insured shipment automatically. In case of any issue with the shipment, the claim will now ...
Thu, 25 May, 2023 at 4:44 PM
ShipTime has released a new feature for shipping with your favourite carriers, Saturday (Weekend) Delivery! When checked, your package will be delivered...
Thu, 11 May, 2023 at 10:44 AM
Important update on changes to our shipping insurance policies affecting Quebec-based shippers. Effective May 27th, 2023 to remain compliant with Quebe...
Fri, 26 May, 2023 at 1:17 PM