FAQ

What is the Product Library?
The Product Library allows you to store product information (i.e. HS codes, country of origin, quantity, price, and description) into a library that you can...
Mon, 7 Feb, 2022 at 6:44 PM
How do I specify that the items being shipped are not for sale/resale?
During the quote process and the International Details step, under the Additional Details section, you will see a Reason for Shipment field. Please click on...
Wed, 16 Feb, 2022 at 4:21 PM
Where do I put my commercial invoice?
A commercial invoice is a required document for the export and import clearance process for international shipping. This is the document that is used by cus...
Mon, 21 Mar, 2022 at 4:59 PM
International Shipping Terms Guide
Accessorial Charges These charges are for services outside of the normal pickup and delivery of goods. A few examples of additional charges you might find ...
Fri, 20 May, 2022 at 1:45 PM
Why can't I update my pickup time?
FedEx and Nationex have standard pickup windows (i.e. 9-5 pm). Unfortunately, when arranging a pickup for these carriers, the pickup window is unable to be ...
Tue, 29 Aug, 2023 at 3:00 PM
I'm getting an error when trying to place an International shipment with DHL
When attempting to place an international shipment with DHL and receive the error, "Error - Error in parsing api response. Report it to customer suppor...
Thu, 9 Jun, 2022 at 4:25 PM
How do I include the cost of shipping with my insured shipment?
ShipTime now has the ability to add the cost of shipping to any insured shipment automatically.  In case of any issue with the shipment, the claim will now ...
Thu, 25 May, 2023 at 4:44 PM
Saturday Delivery Services
ShipTime has released a new feature for shipping with your favourite carriers, Saturday (Weekend) Delivery! When checked, your package will be delivered...
Fri, 10 May, 2024 at 10:20 AM
Shipping Insurance Options for Quebec
Important update on changes to our shipping insurance policies affecting Quebec-based shippers.  Effective July 28th, 2023 to remain compliant with Queb...
Thu, 3 Aug, 2023 at 3:40 PM
Carbon Neutral Shipping with ShipTime!
With ShipTime not only can you Ship Smarter, but you can also Ship Greener! By selecting Canada Post Regular or Expedited Parcel service when generating quo...
Wed, 23 Aug, 2023 at 1:18 PM