Support

Who do I contact if I have a problem with a shipment or with the ShipTime website?
You can visit our extensive library of FAQ’s to see if your question is common to other members and has been answered. For additional support, you can c...
Thu, 7 Mar, 2019 at 6:36 PM
Do you have an API to integrate with?
Yes, ShipTime does have a developer API. ShipTime recommends working with a developer to integrate the API. The Development sandbox documentation for t...
Tue, 31 Mar, 2020 at 5:41 PM
Do you have any shopping cart plugins?
Are you using Shopify, Magento, OpenCart or WooCommerce? We make it easy to connect to any of the most popular e-Commerce platforms. Simply login to the...
Tue, 31 Mar, 2020 at 6:52 PM
How do I delete an address book entry?
Address book contacts can easily be removed individually or in bulk.  To delete an address book entry: Access your address book in the Manage section ...
Wed, 20 Feb, 2019 at 6:01 PM
How can I delete multiple address book entries at once?
Address book contacts can easily be removed individually or in bulk. To delete multiple address book entries: Access your address book in the Manage s...
Thu, 7 Mar, 2019 at 6:37 PM
Can I edit a contact?
To Edit a contact: Access your address book in the Manage section in the sidebar and select Address Book. Search for the contact you would like to...
Thu, 7 Mar, 2019 at 6:37 PM
Can I bill duty and taxes to someone other than the shipper or consignee?
Currently there are only two options available for who can pay the duties and taxes on shipments processed by ShipTime – the shipper or the company/person re...
Thu, 7 Mar, 2019 at 6:15 PM
How do I integrate my Shopify store?
  *Note - You must reach out to Shopify Support to enable "Third-party calculated shipping rates" if enabling real-time rates Log into your Sh...
Thu, 11 Mar, 2021 at 5:00 PM
How do I integrate my WooCommerce Store
Log into your ShipTime account. On the left-hand side, select Integrations. Click on the option for New Integration. Click the button Connect to WooC...
Fri, 5 Mar, 2021 at 5:30 PM
How do I integrate my OpenCart store?
Log into your ShipTime account. On the left-hand side, select Integrations. Click on the option for New Integration. Place the mouse cursor over the Ope...
Thu, 1 Apr, 2021 at 5:09 PM