Billing Questions
Yes! If you feel that an adjustment may have been incorrectly applied to your shipment, please contact our support team to open a dispute. You can call ...
Thu, 24 Mar, 2022 at 1:49 PM
Ground services unfortunately are not eligible for refunds If you selected a Guaranteed or Express service when you processed your shipment, you can req...
Thu, 24 Mar, 2022 at 1:50 PM
Insuring your shipment is the best way to ease the worry of what will happen if your shipment is lost or damaged. With ShipTime, insuring a shipment is ea...
Thu, 25 May, 2023 at 4:41 PM
If you see a fee charged to you for $7.25, this is most likely a charge by Nationex for cancelling a shipment during pickup. This can also be applied af...
Tue, 15 Mar, 2022 at 12:20 PM
To update the default card: Sign into your ShipTime account In the upper right hand corner, go to Settings, and select Payments Click on the optio...
Mon, 28 Feb, 2022 at 5:34 PM
Payment Terms ShipTime by default provides Services on a pay per shipment basis. For members that are shipping more than 10 shipments a month, we a...
Mon, 14 Mar, 2022 at 6:07 PM
Here at ShipTime, we generally grant credit to select accounts with a high volume of shipping. Our billing cycle is weekly from 12:01 AM on Sunday to midnig...
Thu, 31 Mar, 2022 at 2:35 PM
Fuel surcharges are based on the price of diesel fuel and can vary from week to week. The carriers use a formula based on a percent of the total shipping co...
Tue, 14 Feb, 2023 at 12:43 PM
ShipTime offers credit for select customers. Our billing cycle is weekly from 12:01 AM on Sunday to midnight on Saturday with invoices generated on Monday ...
Mon, 6 Nov, 2023 at 12:41 PM