FreshChat FAQ

Do I need a broker to ship internationally?
For courier shipments you do not need to provide a broker. The courier will act as your broker. On certain Express shipments (DHL & FedEx), the broke...
Wed, 2 Mar, 2022 at 5:03 PM
Do I need to fill out a commercial invoice to ship international?
Yes - This is the minimum paperwork required to ship internationally. This is mandatory unless you are shipping documents in a courier pak or envelope. Ce...
Wed, 1 Sep, 2021 at 12:48 AM
Do I need to submit paperwork for a claim?
Yes - this is required as part of the claims process to verify the amount being claimed. 
Wed, 1 Sep, 2021 at 12:48 AM
Do I really only get charged for my label?
YES! When getting a quote on our easy to use platform, you'll be able to see the price associated with each carrier and based on your selection, this is...
Fri, 26 Aug, 2022 at 9:47 AM
Do the rates include taxes?
To view applicable taxes on a rate when comparing shipping options, roll over the details icon to view a complete breakdown of taxes and other surcharges. Y...
Wed, 1 Sep, 2021 at 12:48 AM
Do you have an API to integrate with?
Yes, ShipTime does have a developer API. ShipTime recommends working with a developer to integrate the API. The Development sandbox documentation for...
Wed, 1 Sep, 2021 at 12:48 AM
Do you have an app?
ShipTime does not currently have an app for iOS or Android. We have striven to use the latest and greatest in web technologies so our application is mobile ...
Wed, 1 Sep, 2021 at 12:48 AM
Do you have any shopping cart plugins?
Are you using Shopify, Magento, OpenCart or WooCommerce? We make it easy to connect to any of the most popular e-Commerce platforms. Simply login to t...
Wed, 1 Sep, 2021 at 12:48 AM
Do you have LTL/Freight?
We do! You can ship up to 6 pallets in an LTL freight order. You just need to select LTL Freight as your package type.  The maximum dimensions for LTL...
Wed, 1 Sep, 2021 at 12:48 AM
Does ShipTime capture POD (Proof-Of-Delivery) information?
Yes, we do! This information, once made available by the courier, is visible by viewing the shipment using our History & Tracking tool and clicking the ...
Wed, 1 Sep, 2021 at 12:48 AM