FreshChat FAQ

What’s the difference between a ‘Ground’ and ‘Express’ service?
Ground and Express is usually (but not always) the difference between guaranteed and not-guaranteed. It usually depends on where you’re shipping. Ship...
Wed, 1 Sep, 2021 at 12:48 AM
Where can I Ship?
For courier shipments, you can ship from anywhere in Canada to anywhere in the world, domestically and internationally. You can also process inbound shipmen...
Thu, 3 Mar, 2022 at 3:59 PM
Where is the nearest carrier location?
To find the nearest carrier location, click on the the link below for the carrier you are looking for: Canpar Locator GLS Terminal Locations Loomis Dr...
Tue, 18 Jan, 2022 at 4:06 PM
Who do I contact if I have a problem with a shipment or with the ShipTime website?
You can visit our extensive library of FAQ’s to see if your question is common to other members and has been answered. For additional support, you can c...
Thu, 24 Mar, 2022 at 3:02 PM
Why is a trace necessary for lost shipments?
This is part of the process when a shipment may be lost in transit. Traces can take extra time because the courier will conduct a search throughout their ...
Thu, 2 Sep, 2021 at 9:07 AM
Why is my invoice not opening?
Invoices need to open in a new window. Please update your browser settings to allow pop-ups for: https://app.paidshipping.com You may find walkthrough...
Wed, 1 Sep, 2021 at 12:48 AM
Why is the weight on my label different than what I input?
Certain couriers will put the dimensional weight on their labels instead of the actual weight. As long as your shipment details were input correctly, ther...
Wed, 1 Sep, 2021 at 12:48 AM
Will Duties and Taxes apply to international shipments?
Duties and Taxes may apply on any international shipment whether you're shipping to or from USA. Many factors including the type of product, the coun...
Wed, 1 Sep, 2021 at 12:48 AM
Will I be notified of all charges placed on my credit card?
Yes, for every charge placed on your credit card, you will receive an e-mail notice. You can always check the status of any of your invoices using PaidShippi...
Wed, 1 Sep, 2021 at 12:48 AM
Will I ever need to contact couriers directly?
You will not need to contact the couriers directly! ShipTime takes the confusion out of dealing with multiple couriers. If you have a question or concern, p...
Wed, 1 Sep, 2021 at 12:48 AM