FreshChat FAQ

Looking to enable Real-Time rates?
Are you wondering what are real-time rates, and why are they important? Click here to read more. Ready to enable them for your site? Follow the below li...
Wed, 20 Sep, 2023 at 7:14 PM
My invoice says Base & Fuel, what does this mean?
This means that the base and fuel amounts of a shipment changed. This is the core cost of a shipment. If shipment details change, the amount of the base &am...
Wed, 1 Sep, 2021 at 12:48 AM
Peak Surcharge Season Continues
Surcharge shipping fees are at peak season once again. November and December is the time of year shipping and sorting facilities are just as bustling as sho...
Tue, 18 Jan, 2022 at 4:08 PM
Setting up Real-Time Rates for a New WooCommerce Store
Setting up Real-Time Rates for a New WooCommerce Store Log in to your account at https://app.shiptime.com Click on Cl...
Wed, 1 Sep, 2021 at 12:48 AM
Setting up Real-Time Rates for an Existing Shopify Store
Setting up Real-Time Rates for an Existing Shopify Store Note - If you wish to use Real Time Rates at Checkout in your Shopify store, please ensure that...
Fri, 30 Dec, 2022 at 12:00 PM
Setting up Real-Time Rates for an existing WooCommerce store
Setting up Real-Time Rates for an existing WooCommerce store   Log in to your account at  https://app.shiptime.com   Click on ...
Wed, 1 Sep, 2021 at 12:48 AM
Was the correct tax applied on my shipment?
On domestic shipments traveling between states, the tax of the destination state always applies. All of the information you need in regard to US Taxes can b...
Wed, 1 Sep, 2021 at 12:48 AM
What can I ship?
Practically anything!* We offer courier shipments up to 150 lbs, domestically or anywhere in the world. We also have services for: Courier Paks ...
Wed, 1 Sep, 2021 at 12:48 AM
What do I need to use ShipTime?
There are only two things you need in order to use ShipTime! Internet Access A Printer With just these two items, you can start managing you...
Wed, 1 Sep, 2021 at 12:48 AM
What does ShipTime cost?
Signing up for ShipTime is absolutely free! There are no monthly fees, no volume commitments and most of all no hassle! You only pay for the carrier label b...
Wed, 2 Mar, 2022 at 5:01 PM