FreshChat FAQ

Setting up Real-Time Rates for a New WooCommerce Store
Setting up Real-Time Rates for a New WooCommerce Store Log in to your account at https://app.shiptime.com Click on Cl...
Wed, 1 Sep, 2021 at 12:48 AM
Setting up Real-Time Rates for an Existing Shopify Store
Setting up Real-Time Rates for an Existing Shopify Store Note - If you wish to use Real Time Rates at Checkout in your Shopify store, please ensure that...
Fri, 30 Dec, 2022 at 12:00 PM
Setting up Real-Time Rates for an existing WooCommerce store
Setting up Real-Time Rates for an existing WooCommerce store   Log in to your account at  https://app.shiptime.com   Click on ...
Wed, 1 Sep, 2021 at 12:48 AM
Was the correct tax applied on my shipment?
On domestic shipments traveling between states, the tax of the destination state always applies. All of the information you need in regard to US Taxes can b...
Wed, 1 Sep, 2021 at 12:48 AM
What can I ship?
Practically anything!* We offer courier shipments up to 150 lbs, domestically or anywhere in the world. We also have services for: Courier Paks ...
Wed, 1 Sep, 2021 at 12:48 AM
What do I need to use ShipTime?
There are only two things you need in order to use ShipTime! Internet Access A Printer With just these two items, you can start managing you...
Wed, 1 Sep, 2021 at 12:48 AM
What does ShipTime cost?
Signing up for ShipTime is absolutely free! There are no monthly fees, no volume commitments and most of all no hassle! You only pay for the carrier label b...
Wed, 2 Mar, 2022 at 5:01 PM
What happens if my shipment wasn't picked up?
Please contact our support team for assistance regarding missed pickups. Our Heroic Support Team ™ is available at 1-877-784-5744, or via e-mail at support@...
Thu, 24 Mar, 2022 at 3:01 PM
What if there’s a mistake on my label?
If your shipment has not yet been picked up, you can cancel and re-do the shipment with the correct information. If it has already been picked up, the c...
Thu, 24 Mar, 2022 at 3:02 PM
What is an adjustment?
An adjustment is any charge that is applied by the courier after a shipment has been sent. These adjustments occur when the details of the physical shipment ...
Wed, 1 Sep, 2021 at 12:48 AM