FreshChat FAQ
During the quote process and the International Details step, under the Additional Details section, you will see a Reason for Shipment field. Please click on...
Thu, 3 Mar, 2022 at 3:33 PM
To activate or deactivate a user:
Select Users in the Settings menu.
In the Actions section, select the Deactivate button beside the user acco...
Wed, 1 Sep, 2021 at 12:48 AM
It takes no time at all! You can login to your account and start shipping immediately after signing up!
Wed, 1 Sep, 2021 at 12:48 AM
You can cancel a shipment in your account the same day it’s created. To cancel a shipment: From the sidebar, go to Manage and then select History ...
Thu, 24 Mar, 2022 at 3:00 PM
While ShipTime keeps this information active for the life of the account, it is important to know that we do offer an export data feature for those who like...
Wed, 1 Sep, 2021 at 12:48 AM
Once the paperwork has been submitted the claim will be processed. The processing times vary by courier but are usually completed within 30 - 60 days.
Thu, 2 Sep, 2021 at 9:07 AM
There is no limit, however keeping a lean address book is recommended to keep the shipping process efficient.
Wed, 1 Sep, 2021 at 12:48 AM
This one depends on the courier you choose. FedEx, UPS and USPS for example pick up once per location per day.
Wed, 1 Sep, 2021 at 12:48 AM
Depending on the size of your business, we do offer services with discounted rates. If you have rates negotiated with a courier, you may find ShipTime...
Thu, 24 Mar, 2022 at 3:00 PM
Duties and Taxes may apply on any international shipment whether your shipping to or from US & Canada. Many factors including the type of product, th...
Wed, 1 Sep, 2021 at 12:48 AM