FreshChat FAQ

How do I specify that the items being shipped are not for sale/resale?
During the quote process and the International Details step, under the Additional Details section, you will see a Reason for Shipment field. Please click on...
Thu, 3 Mar, 2022 at 3:33 PM
How do I update the status of a user?
To activate or deactivate a user: Select Users in the Settings menu. In the Actions section, select the Deactivate button beside the user acco...
Wed, 1 Sep, 2021 at 12:48 AM
How long after I sign up before I can ship?
It takes no time at all! You can login to your account and start shipping immediately after signing up!
Wed, 1 Sep, 2021 at 12:48 AM
How long do I have to cancel a shipment?
You can cancel a shipment in your account the same day it’s created.  To cancel a shipment: From the sidebar, go to Manage and then select History ...
Thu, 24 Mar, 2022 at 3:00 PM
How long is shipment and payment information kept on ShipTime?
While ShipTime keeps this information active for the life of the account, it is important to know that we do offer an export data feature for those who like...
Wed, 1 Sep, 2021 at 12:48 AM
How long will my claim take?
Once the paperwork has been submitted the claim will be processed. The processing times vary by courier but are usually completed within 30 - 60 days. 
Thu, 2 Sep, 2021 at 9:07 AM
How many addresses can I store in my address book?
There is no limit, however keeping a lean address book is recommended to keep the shipping process efficient.
Wed, 1 Sep, 2021 at 12:48 AM
How many times does the courier pick up each day?
This one depends on the courier you choose. FedEx, UPS and USPS for example pick up once per location per day. 
Wed, 1 Sep, 2021 at 12:48 AM
If I already have discounted rates negotiated with a courier, can I use that discount on ShipTime?
Depending on the size of your business, we do offer services with discounted rates.     If you have rates negotiated with a courier, you may find ShipTime...
Thu, 24 Mar, 2022 at 3:00 PM
Is there tax on International Shipments?
Duties and Taxes may apply on any international shipment whether your shipping to or from US & Canada. Many factors including the type of product, th...
Wed, 1 Sep, 2021 at 12:48 AM