FreshChat FAQ

Does ShipTime produce all necessary documents for international shipments?
For international shipments, ShipTime will collect the necessary information and automatically create your commercial invoice – a required document for cros...
Wed, 1 Sep, 2021 at 12:48 AM
How are taxes calculated?
Sales tax is a regular fact of life. It can be tricky when it comes to shipping as the tax is applied based on the destination. If you aren’t used to the ...
Wed, 1 Sep, 2021 at 12:48 AM
How can I delete multiple address book entries at once?
Address book contacts can easily be removed individually or in bulk. To delete multiple address book entries: Access your address book in the Man...
Wed, 1 Sep, 2021 at 12:48 AM
How can I track my shipment?
You can track a shipment online in your account from History & Tracking. This can be accessed in the sidebar under the Manage section, by selecting Hist...
Wed, 1 Sep, 2021 at 12:48 AM
How can you offer such low rates?
We have partnered with the best couriers in North America, allowing us to achieve the lowest possible rates on behalf of our clients. It's thanks to our...
Wed, 1 Sep, 2021 at 12:48 AM
How do I add contacts to the address book?
You can save an address book two different ways: When processing a shipment, you can save the address by simply selecting the Save To Address Book che...
Wed, 1 Sep, 2021 at 12:48 AM
How do I delete an address book entry?
Address book contacts can easily be removed individually or in bulk.  To delete an address book entry: Access your address book in the Manage sec...
Wed, 1 Sep, 2021 at 12:48 AM
How do I get my shipment to the courier?
During the shipment creation process, you have the choice between a pick-up or a drop-off. Choose either Pickup and select pickup times, or choose Dro...
Wed, 1 Sep, 2021 at 12:48 AM
How do I install the bridge connector for Opencart?
Installing the bridge connector plugin on your Opencart stores is easy as 1-2-3. This video guides show a few simple steps for store owners to do to get the...
Wed, 1 Sep, 2021 at 12:48 AM
How do I install the bridge connector on my Woocommerce store?
Installing the bridge connector plugin on your Woocommerce stores is easy as 1-2-3. This video guides show a few simple steps for store owners to do to get ...
Wed, 1 Sep, 2021 at 12:48 AM