FreshChat FAQ

Who do I contact if I have a problem with a shipment or with the ShipTime website?
You can visit our extensive library of FAQ’s to see if your question is common to other members and has been answered. For additional support, you can c...
Thu, 24 Mar, 2022 at 3:02 PM
Why is a trace necessary for lost shipments?
This is part of the process when a shipment may be lost in transit. Traces can take extra time because the courier will conduct a search throughout their ...
Thu, 2 Sep, 2021 at 9:07 AM
Why is my invoice not opening?
Invoices need to open in a new window. Please update your browser settings to allow pop-ups for: https://app.paidshipping.com You may find walkthrough...
Wed, 1 Sep, 2021 at 12:48 AM
Why is the weight on my label different than what I input?
Certain couriers will put the dimensional weight on their labels instead of the actual weight. As long as your shipment details were input correctly, ther...
Wed, 1 Sep, 2021 at 12:48 AM
Will Duties and Taxes apply to international shipments?
Duties and Taxes may apply on any international shipment whether you're shipping to or from USA. Many factors including the type of product, the coun...
Wed, 1 Sep, 2021 at 12:48 AM
Will I be notified of all charges placed on my credit card?
Yes, for every charge placed on your credit card, you will receive an e-mail notice. You can always check the status of any of your invoices using PaidShippi...
Wed, 1 Sep, 2021 at 12:48 AM
Will I ever need to contact couriers directly?
You will not need to contact the couriers directly! ShipTime takes the confusion out of dealing with multiple couriers. If you have a question or concern, p...
Wed, 1 Sep, 2021 at 12:48 AM