FreshChat FAQ

Can I see more information about my pick-ups?
Yes!  First, Login to ShipTime Select Tools, then select My Pickups You can also see pickups scheduled for today directly on the Dashboard. ...
Wed, 1 Sep, 2021 at 12:48 AM
Can I set a default address for my shipments?
Yes! Any address book contact can be set as your default ship-from address. To setup a default Ship From address: After selecting the Add...
Wed, 1 Sep, 2021 at 12:48 AM
Can I set up multiple users?
Setting up multiple users to access your ShipTime account is easy. Just follow these simple steps:   When logged in, select the Settings icon in the to...
Wed, 2 Mar, 2022 at 5:19 PM
Can I ship dangerous goods through ShipTime?
ShipTime does not support the shipping of Dangerous Goods through the discounted rates we provide. However, ShipTime DOES support the shipping of Danger...
Thu, 2 Feb, 2023 at 3:53 PM
Can I ship internationally?
Yes. You can ship from Canada to over 200* countries and territories. You can also ship from these international locations back into Canada.   * Please ...
Wed, 22 Jun, 2022 at 3:41 PM
Can I ship to PO Boxes through ShipTime?
The couriers in our system do not have access to PO Boxes. Please follow-up with your receiver to get a physical ship to address. 
Wed, 1 Sep, 2021 at 12:48 AM
Can I submit a bulk shipment order?
Batch shipments are a great way to save even more time on your shipments! The Formatting Instructions tab in this sheet will guide your through how to crea...
Thu, 24 Mar, 2022 at 2:51 PM
COVID-19 Delivery Protocols
Our courier partners have remained operational while they continue to assess the situation. Please be aware, for the safety of our customers and the deliver...
Tue, 18 Jan, 2022 at 4:01 PM
Do all users share the same address book?
Yes, all users under the same account will share the same address book.
Wed, 1 Sep, 2021 at 12:48 AM
Do I need a broker to ship internationally?
For courier shipments you do not need to provide a broker. The courier will act as your broker. On certain Express shipments (DHL & FedEx), the broke...
Wed, 2 Mar, 2022 at 5:03 PM